Booking an appointment
We are about to trial a change to the booking of “same day” appointments. We hope that this will help us to respond to the increasing demand for appointments and to ensure patients are seen by the most appropriate healthcare professional, as well as ensuring urgent needs are prioritised.
If you feel that your health concern cannot wait until the next routine appointment, please tell the receptionist and they will arrange for the Duty Doctor to telephone you and help you. The doctor may be able to help over the telephone but if the doctor feels that you need to be seen face to face that will be arranged for you. We will have routine appointments you will be able to book ahead, we would encourage you to use these for non urgent problems so we have the capacity to deal with urgent problems as a priority.
This system aims to put patients in touch with a doctor at the first possible opportunity in order to deal with their requirements in the most effective way and according to clinical need.
All other appointments may still be booked in the usual way by speaking to the receptionists, however there are more appointments available on line.
We will be operating this system for the next three months and we will be monitoring it throughout to see if it is something we will continue.
Please be aware of other options to seek advice for non urgent health issues such as the NHS website and the pharmacies. We would also like to take this opportunity to remind you can book appointments and order repeat prescriptions on line, and you can now register to view your records, including test results etc, on line.
You may already be aware but there are several areas of roadworks in Shepton Mallet at the moment which are causing some delays - just a heads up for anyone with appointments whether at the GP surgery or elsewhere - allow yourselves a little more time for the next few weeks.
At your GP surgery, we’re in a fantastic position to make sure you’re protected from flu. We can easily and quickly check your medical records to see if you’re entitled to a free flu vaccination with us. We are offering appointments in the evenings and early afternoon (lunchtimes). Just call reception on 01749 342863 to book or to find out more information.
We are aware that patients can get the vaccination in a number of outlets, however we would just like to remind our patients that by having your flu vaccination in your GP surgery, the NHS payment we receive for this work helps us to keep our current range of services going, and it also means we have an up to date record of who has had their injection so we can try to make sure nobody misses out.
Please support your GP surgery this winter!
The NHS website is a great resource - it is a complete guide to conditions, symptoms and treatments, including what to do and when to get help. You can also find out how your medicine works, how and when to take it, possible side effects and answers to your common questions. It is the biggest health website with more than 50 million visits every month! It's a quick and easy to use option to seek answers and advice to many basic non urgent questions.
Are you a women aged 40+? Would you like to be more active? This popular 6 week programme is available again from Tuesday 22 October, 1.30pm - 3pm at the Leisure Centre. It's an opportunity to meet other women for a chat over a tea or coffee, and to try a variety of activities. For more information contact Jo on firstname.lastname@example.org or 07855 283855
Do you have a smart phone? If so why not download MJog Messenger - this will help you to stay in touch with us. It is free, quick and simple to reply. It will give you instant notifications, improve your access to the surgery and save you time!
Search MJog Messenger in the App store or Google Play Store
We are pleased to advise that we have recently installed a new text messaging service called MJog. This will now enable us to send reminders of booked appointments, and will also give patients the ability to be able to respond to cancel if they need to. It will develop over time as we will be able to update you about services, and our flu clinics etc. If you have a smart phone you can down load the smart phone app which is even more intuitive. We hope you will find this a very useful service.
It is possible for you to access all your records including tests results, documents, immunistations as well as medication and the ability to book a GP appointment.
If you would like to sign up for extended access, please contact reception on 01749 342314 and we will post you a form to fill in and bring back.
A new clinic based at Grove House Surgery which provides the following services:
FREE NO COMMITMENT INITIAL CONSULTATION
For more information ring 01749 342392 after 12.30pm.
Group support sessions are being held in Grove House Surgery on Wednesday evenings - see our surgery news page for more information.
If so there are some regular webinars run by Yeovil District Hospital. Patients can attend the webinar from the comfort of their own home, ask the expert dieticians questions and save the information to view again. See the IBS Webinar. They run about every 6 - 8 weeks. Details of how to register etc are attached.
We are no longer providing travel advice consultations and you will need to seek this from another service (see holiday travel). We are only able to provide the NHS vaccinations recommended for travel. If you require the NHS vaccinations simply return to the practice, with the the information on the travel form completed (the form is available on the holiday travel page or from our reception), and book the next available appointment with a Practice Nurse. If the next available appointment is not soon enough for your travel needs then you will need to pay for the injections at the Travel Service.
This service is now delivered by smokefreelife Somerset - contact details are on our news page.
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP. Grove House Surgery, Oakhill Surgery, Park Medical Practice, Beckington Family Practice and Mendip Country Practice are working together to deliver improved access to routine appointments in the evening and at weekends. If you are registered at one of the above Practices, you will be offered appointments from 6.30 to 8.00pm, Monday to Friday, and some appointments on a Saturday.
View available Improved Access appointments
Who can use the service?
Any patient registered with one of the above surgeries can request a routine appointment.
How do I make an appointment?
You can contact the reception team at your registered practice to book a routine, telephone or same day appointment where you can be seen at any of the five practices.
You can also book a routine or telephone appointment online via patient access.
To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota and contact information for each practice below).
To view which practice is providing evening and Saturday appointments please see the rota above.
Where does the appointment take place?
The receptionist will advise you of the time and location of your appointment. You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.
Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening times.
Frequently Asked Questions
The following FAQ’s have been compiled by Somerset CCG
Contact details for the surgeries are as follows:
One of our Patient Group members has produced a lot of very useful information giving details about how to access all the main hospitals our patients visit. Please see our Patient Participation Group Page for details. The most recent information was updated in October 2018.
Are you interested in leading some local health walks? Have a look at Zing Somerset website, or see information in the surgery.
For more information or to book your place contact Jo Smith of Zing Somerset by email email@example.com or phone 07855 283 855.
We are pleased to announce that following our inspection by the Care Quality Commission earlier this year, we have been rated as GOOD overall, and OUTSTANDING in being responsive to people's needs. The full report was published on 19 September 2016.
Please help us to reduce waiting times for patients, by only bringing one medical problem per 10 minute appointment whenever possible. If you have multiple things to discuss please ask reception for a longer appointment. Thank you for your co-operation.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in another format i.e. large print or easy read. We want to know if you need an interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or call us on 01749 342314. Thank you.
We would like to advise our patients and callers that all telephone calls are recorded for monitoring and training purposes. See surgery news regarding the automated response message.
From 1st December 2014 it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT). In Somerset some practices have taken the decision to implement this earlier. The precise wording of the question has been set by the Government and is intended to give patients the opportunity to provide feedback on their experience at the practice. Practices must submit data on the results to NHS England.
Should you need urgent medical care please ring 111 - see surgery news for more information.
If you have an injury which is not serious you may go to the minor injuries unit at Shepton Mallet Community Hospital, open 8am to 7.30pm every day. For more details of this service, see surgery news.
For more general medical advice you may ring 111.
We currently have news stories about the Free NHS health checks, Friends and Family Test, Acute community eye care service (ACES), and much more.... Read more on our news page...
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
Did you know we have a patient participation group? Read more on our Patient Group page...
Health Connections Mendip is a health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services available, and can also arrange one-to-one appointments to speak to a Connector.
Health Connections Mendip page
Mendip Directory of Services
Local services and information to help you choose the right care and support. Visit the Somerset Choices website.
Please note the appointments available on line are for GP or Nurse Practitioners. They are routine appointments only. If you require a procedure such as minor surgery, or fitting of contraceptive implant or device, or if you need an urgent or same day appointment please contact the surgery for advice and assistance in booking a suitable appointment.
When using this system to order prescriptions, please note that you may only order regular repeat medications in the quantity and dose which will display on the screen - please do not use the message area to ask for any other items or different doses - these cannot be automatically re-ordered and a doctor will need to be consulted. Thank you.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.