Appointments: 01749 342863
Urgent calls: 01749 342314

NEWS UPDATE!

You have probably seen in the media that delivery of flu vaccinations has been delayed in many cases. Grove House should receive ours week commencing 20 Sept, with a view to holding clinics early October. Once again we will be using the Scout Hall for our main clinics (this is off of Old Wells Road adjacent to the football pitch and NOT to be confused with the drill hall which is off Charlton Road). Huge thanks to the Shepton Mallet Scout Group for their help and support!
 
Flu is a highly infectious illness which spreads rapidly through coughs and sneezes of people who are carrying the virus. It is a debilitating illness with the effects sometimes lasting some weeks. People over the age of 65 or with certain medical conditions are more at risk of the complications of flu such as bronchitis or pneumonia. Around 600 people a year in the UK die from complications of flu so our doctors and nurses recommend that patients eligible for the vaccination should have it and protect themselves every year.
 
Although eligible patients may also be able to get the flu jab from participating pharmacies it helps us if you have yours here. Not only does the NHS payment we receive for this work help us to keep our current range of services going, but it also means we have an up to date record of who has had their injection so we can try to make sure nobody misses out.
 
WATCH THIS SPACE – IF YOU ARE ELIGIBLE WE WILL BE CONTACTING YOU SOON VIA TEXT OR PHONE CALL. INFORMATION WILL ALSO BE POSTED HERE AND ON OUR WEBSITE.
 
We thank you for your patience, and your continued support.

Welcome to Grove House Surgery

Most patients now contact us directly online, with excellent feedback

The quickest way to contact your GP is online via AskmyGP.  If you’re a registered patient with us and have access to the internet, join over 75% of our patients who already contact the surgery online by clicking on the “Get Help Now” icon above. Registration is simple, fast and secure and once registered you don’t have to register again. Even if you’re contacting us about your child or elderly relative, you can sign up as a carer. Your message will be directed to your GP or another member of our team who will respond as soon as they can, aiming to do so on the same day that you contact us in hours. You can find out which GP is available this week by clicking on our staff availability information.

95% of our patients describe this service as either good or very good (based on feedback from February 2020 – February 2021).

If you don’t have access to the internet, don’t worry – you can still call us on 01749 342863 and our dedicated team of receptionists will be happy to help.

Proudly delivering the highest quality, personalised healthcare to the residents of Shepton Mallet

We’re a team of dedicated healthcare professionals and support staff who aim to support our patients to live long, happy and healthy lives. Our excellent patient feedback consistently demonstrates how satisfied our patients are with the professional service we offer. As a patient you’ll feel valued and cared for by our exceptionally hard working team, and you’ll have a named GP who takes overall responsibility and oversight of your care. Meet our team.

As a leading practice, we strive to always be improving what we offer our patients. We’ve adopted the latest digital innovations in order to offer ease of access to our clinicians who can be contacted easily by message, video or telephone. We offer a same-day service where all patient requests will usually be dealt with by a clinician on the same day where possible, so you can feel confident that your problem or concern will be addressed quickly and professionally. If you’re a patient registered with us, you can contact your GP now by clicking on the “Get Help Now” icon above.  You can find out which GP is available this week by clicking on our staff availability information.

We work closely with our other partner practices in the area as part of the Mendip Primary Care Network (PCN), sharing additional highly qualified healthcare professionals and working together to share best practice ideas and quality improvement projects, in order to serve our patients and continue to provide the outstanding healthcare service that we aspire to. Examples of PCN services include a First Contact Physiotherapist Service and a Microsuction service (for removing ear wax) which is on offer to patients across Mendip.

Get support and advice from Health Connections Mendip

Living and feeling better can start with a simple step-connecting. Health Connections Mendip is provided by Grove House in partnership with all of the Mendip GP practices to improve your health and wellbeing. Visit the Health Connections Mendip website or call 01373 468368 for more information on how to get support or visit the resources section for access to many free health and well-being resources.

Book or manage your coronavirus vaccination

To book a coronavirus (COVID-19) vaccination or manage your appointments, please visit the NHS COVID-19 Vaccination website. You don’t need to wait until you hear from the surgery or contact us directly if you are eligible. Use the link to find out who is currently eligible for a vaccination .

You may also ring the National booking line on 119.

To find out your NHS number, visit Find my NHS number

COVID-19 Pulse Oximetry @ Home

You may be contacted by the surgery about this scheme if you are eligible. A helpful video is available

Face to Face appointments

See some information about this on our news page

Prescriptions

Please allow up to 7 working days to process your prescription request. The best way to request your prescription is online. For more details please see repeat prescriptions information

COVID-19

While COVID restrictions will end in many settings in England from 19 July, everyone visiting hospitals, GP practices, dentists, optometrists and pharmacies must continue to wear a face covering and follow social distancing rules, unless they are unable to do so for medical reasons.

https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/

This will help to ensure the safety of our patients, visitors and staff, especially those who are more vulnerable to infection.

We are following national guidelines in order to keep our patients and staff safe during the COVID-19 pandemic. This means you may be asked whether you have any symptoms of Coronavirus before attending your appointment and will be asked to wear a face covering when attending the surgery. Our staff will be wearing personal protective equipment (PPE) including face masks during face to face appointments. Please do not attend the surgery unless you have an appointment arranged in advance or have been asked to attend by a clinician.

If you’re concerned you may have Coronavirus or need advice, please visit the dedicated COVID-19 service on NHS111 online or call 111.

Bank Holidays

We are not open on UK Bank Holidays. If you have an urgent problem please contact NHS111 online or call 111.

Confidential Patient information

Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning. You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else, like your children under the age of 13.  There are strict rules about how NHS can use your data. It’s only shared securely and safely. If you are happy with your confidential patient information being used for research and planning you do not need to do anything. Any choice you make will not impact your individual care. Please click on the link to find out more and opt out if you wish to do so.

How to use askmyGP