Appointments: 01749 342863
Urgent calls: 01749 342314

Welcome to Grove House Surgery

Easter Bank Holiday

Please note the surgery will be closed from 6.30pm on Thursday 1 April 2021 until 8am on Tuesday 6 April 2021 for the Bank Holiday. If you need urgent medical assistance before the surgery re-opens, please ring 111. Calls to 111 are free from mobiles and landlines. We wish all our patients a very happy, healthy Easter.

3 out of 4 patients now contact us directly online, with excellent feedback

Need to speak to your GP today? If you’re a registered patient with us and have access to the internet, why not join over 75% of our patients who already contact the surgery online by clicking on the “Get Help Now” icon above? Registration is simple, fast and secure. Your message will be directed to your GP or another member of our team who will respond as soon as they can.

*95% of our patients describe this service as either good or very good (based on feedback over the past 12 months from February 2020 – February 2021).

If you don’t have access to the internet, don’t worry – you can still call us on 01749 342863 and our dedicated team of receptionists will be happy to help.

Proudly delivering the highest quality, personalised healthcare to the residents of Shepton Mallet since 1992.

We’re a team of dedicated healthcare professionals and support staff who aim to support our patients to live long, happy and healthy lives. Grove House Surgery is proud to attract some of the best GPs, nurses and other healthcare professionals from across the country to deliver an outstanding service to our patients. Our excellent patient feedback consistently demonstrates how satisfied our patients are with the professional service we offer. As a patient you’ll feel valued and cared for by our exceptionally hard working team, and you’ll have a named GP who takes overall responsibility and oversight of your care. Meet our team.

As a leading practice, we strive to always be improving what we offer our patients. We’ve adopted the latest digital innovations in order to offer ease of access to our clinicians who can be contacted easily by message, video or telephone. We offer a same-day service where all patient requests will usually be dealt with by a clinician on the same day, so you can feel confident that your problem or concern will be addressed quickly and professionally. If you’re a patient registered with us, you can contact your GP now by clicking on the “Get Help Now” icon above.  You can find out which GP is available this week by clicking on our staff availability information.

We work closely with our other partner practices in the area as part of the Mendip Primary Care Network (PCN), sharing additional highly qualified healthcare professionals and working together to share best practice ideas and quality improvement projects, in order to serve our patients and continue to provide the outstanding healthcare service that we aspire to. Examples of PCN services include a First Contact Physiotherapist Service and a Microsuction service (for removing ear wax) which is on offer to patients across Mendip.

COVID-19 Vaccination Programme

Grove House Surgery is working as part of Mendip PCN to help deliver the COVID-19 Vaccination Programme to our patients. We understand that people are anxious to be invited for their COVID-19 vaccinations. We are working very hard to invite people in the priority groups identified by the JCVI as quickly as we can. Please help us by not contacting us to ask about your appointment. We will contact you when it’s your turn.

If you have received a letter from the NHS Covid-19 Vaccination Booking Service inviting you to book an appointment at a vaccination centre, you can book as advised in the letter or wait to be invited by your GP surgery. Please do not contact or visit your GP surgery to ask when they will contact you. We are working as quickly as we can to get to everyone in the priority groups.

COVID-19 Pulse Oximetry @ Home

You may be contacted by the surgery about this scheme if you are eligible. A helpful video is available here.

Face to Face appointments

See some information about this on our news page

How to contact your doctor

We offer a same-day service where all patient requests will usually be dealt with by a clinician on the same day. You can contact your GP online via askmyGP right now by clicking on the “Get Help Now” icon above. Scroll down to see an explanatory video about askmyGP. If you don’t have access to the internet, don’t worry – you can still call us on 01749 342863 and our dedicated team of receptionists will be happy to help.


Download our latest newsletter which includes staff news, an update on our new system askmyGP, details about our flu vaccination programme this autumn and information on how we are working to keep our patients and staff safe during the pandemic.


Please allow up to 7 working days to process your prescription request. The best way to request your prescription is online. For more details please see repeat prescriptions information


We are following national guidelines in order to keep our patients and staff safe during the COVID-19 pandemic. This means you may be asked whether you have any symptoms of Coronavirus before attending your appointment and will be asked to wear a face covering when attending the surgery. Our staff will be wearing personal protective equipment (PPE) including face masks during face to face appointments. Please do not attend the surgery unless you have an appointment arranged in advance or have been asked to attend by a clinician.

If you’re concerned you may have Coronavirus or need advice, please visit the dedicated COVID-19 service on NHS111 online or call 111.

Bank Holidays

We are not open on UK Bank Holidays but you can still submit non-urgent requests via our website which will be dealt with on the next working day. If you have an urgent problem please contact NHS111 online or call 111.

How to use askmyGP