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APPOINTMENTS

Appointments

Appointments to see a doctor or nurse may be booked four weeks in advance by telephoning 01749 342863 or calling at the Surgery between 8:00am and 6:30pm Monday to Friday. We also offer some early appointments from 7.30am, and some later in the evening. You may also book doctors' appointments on line - please see details on this website or ask our reception team on 01749 342863.

Although we have several incoming telephone lines, they are very busy first thing in the morning. Calls are held in a stacking system and are answered in the order they are received. If you can leave non-urgent calls until later in the morning we will be able to deal with them more quickly.

Monday is our busiest day. If your enquiry is routine and non-urgent try telephoning on another day which will allow us to respond to your needs more quickly.

Click here for information on booking an appointment.

Urgent appointments

Urgent appointments with a doctor can be made for the same day but may not be with the doctor of your choice and may mean waiting at the surgery until a doctor is available. In some cases the duty doctor may telephone you.

When you ask for an urgent appointment, please be prepared for the receptionist to ask you for some brief details of the problem, to determine the degree of urgency and the most appropriate response. In some cases the duty doctor may telephone you and arrange a timed appointment for you, which will allow you to be seen more promptly.

Telephone consultations

When a face to face appointment is not necessary the practice encourages patients to discuss things on the phone. If you wish to speak to a doctor please telephone reception before 11:00am and the receptionist will arrange for a doctor to return your call.

Home visits

Home visits are for patients who are too ill or infirm to come to the Surgery. If you need the doctor to visit you at home please telephone the Surgery on 01749 342863 before 10:00am Monday to Friday and give the receptionist as much information as you can to help the doctor assess the urgency of the visit. The doctor may want to telephone you back to check in more detail before making a visit.

Out of hours

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays:

Emergency cover out of hours and at night is provided by Dorset and Somerset Unscheduled Care Service.

If you need to be seen by a doctor you may be asked to go to the Primary Care Centre at Shepton Mallet Community Hospital.

If you are too unwell to attend, you may be visited at home by a doctor or an emergency care practitioner.

If you need urgent medical assistance out of hours please phone: 111.

SEE ALSO IMPROVED ACCESS CLINIC INFORMATION BELOW


Improved Access Clinics

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP. Grove House Surgery, Oakhill Surgery, Park Medical Practice, Wells City Practice and Wells Health Centre are working together to deliver improved access to routine appointments in the evening and at weekends. If you are registered at one of the above Practices, you will be offered appointments from 6.30 to 8.00pm, Monday to Friday, and some appointments on a Saturday.

Please click here to view available Improved Access appointments.

Who can use the service?
Any patient registered with one of the above surgeries can request a routine appointment.

How do I make an appointment?

You can contact the reception team at your registered practice to book a routine, telephone or same day appointment where you can be seen at any of the five practices.

You can also book a routine or telephone appointment online via patient access.

To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota and contact information for each practice below).

To view which practice is providing evening and Saturday appointments please see the rota.

Where does the appointment take place?
The receptionist will advise you of the time and location of your appointment. You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.

Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening times.

Frequently Asked Questions
The following FAQ’s have been compiled by Somerset CCG

Contact details for the surgeries are as follows:

Grove House Surgery - 01749 342863

Park Medical Practice - 01749 334383

Oakhill Surgery - 01749 840233

Wells City Practice - 01749 836650

Wells Health Centre - 01749 672137


How to book - General

Every doctor has a certain number of appointments each day that are available for booking in advance. These appointments are usually the first few in the morning and a number of others during the day including late ones. They can often be booked up to 6 weeks in advance. However we would stress that these appointments do get booked up quite quickly. If you would like to pre-book an early morning appointment we would advise you to allow plenty of time (especially if you want to see a particular doctor).

The remaining doctors appointments (for that day only) are available for booking from 8.00am in the morning. We will always try to book you an appointment or telephone consultation with your preferred doctor, but this may not be possible on that day. We also offer a duty doctor system where you may be offered a telephone call from the duty doctor for that day, he or she will call you back and either assist you over the phone, or if it is urgent that you be seen they may offer you an appointment that day.

Our appointments are all for 10 minutes. If you have multiple or complex problems you may need a further appointment.

How to book - Telephone consultations

As an alternative to an appointment you may be offered a telephone consultation. If you have a problem that could be dealt with over the phone (e.g., for advice, medication, follow-up) please tell the receptionist, who will take your details and ask the doctor to phone you back. Telephone consultations may also be booked in advance, and it is helpful to do this if you wish to speak to a particular doctor.

Doctors on leave

Appointment books for doctors on leave are closed until the day they return. You are welcome to book an appointment with any other doctor in your own doctor's absence.

How to book - Practice Nurse appointments

Practice Nurse appointments should always be booked in advance as these clinics get very busy. (You may usually book up to 6 weeks ahead).

How to book - Medicals & Postnatal examinations

Medicals and Postnatal examinations should be booked in advance. Please tell the receptionist if you need to book either of these, as we follow separate guidelines for these types of appointments.

Unsure?

If you are unsure about any of the above information please ask a receptionist for clarification.

Please note:

Please note that the surgery does not open on a Saturday or Sunday. If you need medical assistance after 6.30pm, at weekends or bank Holidays, you should telephone NHS 111 by dialing 111 - calls are free from landlines and mobiles, BUT PLEASE SEE IMPROVED ACCESS CLINIC INFORMATION ABOVE

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Patient Access

Patient Access

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