Covid-19 Out of Hours News

West Shepton, Shepton Mallet, Somerset, BA4 5UH

Tel: 01749 342 314

Contact Details


Doctor’s Appointments - Accurx

Please see further details on the Online Triage page.


Home visits

Home visits are for patients who are too ill or infirm to come to the Surgery. If you need the doctor to visit you at home please telephone the Surgery on 01749 342863 before 10:00am Monday to Friday and give the receptionist as much information as you can to help the doctor assess the urgency of the visit. The doctor may want to telephone you back to check in more detail before making a visit.


Nurse and HCA Appointments

How to book - Practice Nurse appointments

Practice Nurse appointments should always be booked in advance as these clinics get very busy. (You may usually book up to 6 weeks ahead).

How to book - HCA (Health Care Assistant) appointments

HCA appointments are usually available on a range of dates but on Fridays we are unable to take bloods after midday on Fridays.


Out of hours

Please note that the surgery does not open on a Saturday or Sunday.

If you need medical assistance after 6.30pm, at weekends or bank Holidays, you should telephone NHS 111 by dialling 111 – calls are free from landlines and mobiles,

If you have an urgent problem please contact NHS111 online or call 111.

Please see Improved Access Clinic Information


Why are GP practices working differently?

We want to help as many patients as possible and continue delivering the best, high quality service that we’ve always been known for. By encouraging patients to contact us online, this will help the GPs manage the high volume of requests at a faster rate and ensure that those who really do need to be seen will be able to be seen.

Please see the NHS Somerset website for further information:

Why are GP practices working differently? – NHS Somerset



(Improved Access Clinics - Evening and weekend appointments at GP surgeries – please note these are temporarily suspended since the Covid pandemic.


Who can use the service?
Any patient registered with one of the above surgeries can request a routine appointment.

How do I make an appointment?

You can contact the reception team at your registered practice to book a routine, telephone or same day appointment where you can be seen at any of the five practices.

You can also book a routine or telephone appointment online via patient access.

To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota and contact information for each practice below).

To view which practice is providing evening and Saturday appointments please see the rota.

Where does the appointment take place?
The receptionist will advise you of the time and location of your appointment. You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.

Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening times.

Frequently Asked Questions
The following FAQ’s have been compiled by Somerset CCG

Contact details for the surgeries are as follows:

Grove House Surgery – 01749 342863

Park Medical Practice – 01749 334383

Oakhill Surgery – 01749 840233

Beckington Family Practice – 01373 830316

Mendip Country Practice – 01373 812244)