Appointments: 01749 342863
Urgent calls: 01749 342314

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Advice for young people

General Advice Samaritans Samaritans are available round the clock, every single day of the year. Talk to them any time you like, in your own way, about whatever’s getting to ... [continue] Advice for young people

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements. Grove House Surgery has a patient group. If ... [continue] Complaints and compliments

Freedom of Information

Welcome to the Publication Scheme for Grove House Surgery as required by the Freedom of Information Act 2000. Introduction This Publication scheme is a complete guide to the information routinely ... [continue] Freedom of Information

Helpful telephone numbers

Grove House Surgery Acute Emergency 999 Appointments & Enquiries 01749 342863 Appointment Cancellations 01749 342863 District Nurses 0300 323 0024 Out of hours and general health advice 111 Health Visitors 01749 ... [continue] Helpful telephone numbers

How to register

We are pleased to accept registration requests from patients who are living within the area indicated on the map below: Please see our practice boundary and check your postcode is within our ... [continue] How to register

Local Pharmacy Information

Please use the table below for further information on local pharmacies. Boots Townsend, Shepton Mallet Address Unit 2, Townsend Shopping Park, Shepton Mallet BA4 5TZ Telephone 01749 346953 Opening: Monday ... [continue] Local Pharmacy Information

Named GP

Patients are registered with the surgery and not with a specific doctor, although we do have a facility to record who a patient’s “usual”  or “named” doctor is. Every patient here ... [continue] Named GP

Patient confidentiality

We ask you for personal information so you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary.

Prescription fees

From April 2020 NHS Prescription charges are: £9.15 per prescription per item Three month prepayment certificate £29.65 and will save you money if you need more than three prescription items in ... [continue] Prescription fees

Safeguarding

Our policies related to Safeguarding comprise (click to open): Joint Safeguarding Adults Multi Agency policy Safeguarding Adults at Risk in Somerset A guide for care/support staff and volunteers Safeguarding children ... [continue] Safeguarding

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

In line with national NHS policy, we have zero-tolerance of violence or abuse towards any member of staff. If your behaviour is considered to be unacceptable you will be removed ... [continue] Violent or abusive behaviour

Visitor information

Urgent Treatment Advice on urgent treatment UK citizens If you are in the area for a short time and require medical treatment you are able to register with this practice ... [continue] Visitor information

When you need to see a doctor urgently

Daytime Between 8:00am and 6:30pm, Monday to Friday (Excluding Public Holidays): Please phone the surgery number: 01749 342314 Appointments 01749 342863 Out of Hours After 6:30pm and before 8:00am, Monday ... [continue] When you need to see a doctor urgently