Patient Participation Group
What is the Patient Participation Group (PPG)?
The Surgery has had a Patient Participation Group since 2008. It works with Grove House Surgery and patients to help improve services and to ensure the patient voice is heard.
Members of the PPG are not medical professionals and do not formally represent any group. Members try to represent the views of patients.
The Grove House Surgery PPG is a member of the National Association for Patients Participation Group.
What does the PPG do?
PPG meetings are attended by senior partners and management from Grove House Surgery and are an opportunity for joint discussions on issues relating to the Practice. These might include offering advice about future service planning or developments at the Practice.
Members of the PPG also talk to patients about their experiences Grove House Surgery and offer advice where appropriate.
Note: The PPG is not a forum for complaints
When and where do the PPG meetings take place?
The PPG meet bi-monthly, usually on a Tuesday at 7pm at Grove House Surgery.
The Members of The Patient Participation Group are, as of 10.07.25
Neville Jeremiah (Chair) - Pippa Taylor (Vice Chair),
Elizabeth Farmer, Ruth Green, Albert Owen, Jackalyn Hartnell, Bente Height, David Howard, Jo Smith, Vicky Parsons, Jude Glide, Eleanor Norman.
If you would like to know more or join the group, you can either:
- Contact one of our members via email:
- benteheight1992@gmail.com, or pippapatrick@gmail.com
- Give your details to Reception.
- Or contact the Practice Manager
There is a patient suggestion box in the waiting room and the group also considers any correspondence posted in there.
Patient survey and results
The Friends and Family questionnaire is sent out to patients via text message, following an appointment. We are finding that the response rate is much higher with the Accurx system, which is encouraging.
(We aim to upload these regularly going forward).
