We are a very busy surgery taking around 1500 calls and scheduling about 750 appointments each week. In addition there are telephone consultations, home visits, hospital and care home visits as well as training and meetings which have to be attended from time to time. Our doctors and nurses are supported by other members of staff in the reception and office areas.
Our reception team book appointments with the doctors, nurse practitioners and practice nurses and will do their best to answer any queries that you may have. Sometimes they may have to ask you for further details in order to assess how best to help you. Please help them by being as concise as you can about your requirements. All our surgery Staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses.
The reception team also run our repeat prescription service, arrange regular health checks and tests for patients, liaise with other organisations such as Carer Support and Patient Transport, register new patients and arrange new baby checks, dietician appointments and a number of other important adminstrative tasks. The reception team is managed by Rebecca Gordon, our Lead Receptionist.
In addition to our reception team, we also employ an assistant practice manager, a medical secretary and a records clerk. We also have other admin staff who process all the incoming post, help prepare reports and record results etc.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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