Since the pandemic we have introduced new systems, processes and procedures to keep our patients and staff safe. We would like to explain how things are working, and how we can treat you safely and efficiently, now and in the future.
If you have a problem, worry or concern please contact us. We have a system you can use via our website called askmyGP, but if you do not have access to the internet, please just call us on the telephone.
We are minimising the number of visitors to the surgery so please do not visit the surgery unless you have a booked appointment. Many problems can be dealt with over the telephone; we also have the facility to carry out video consultations.
If the doctor or nurse needs to see you as a patient, you will be given an appointment. Patient appointments are staggered so there are never too many people in the waiting room. The waiting room will have windows open for ventilation, and we ask that patients try to continue to observe social distancing. Our staff, including receptionists who have contact with patients are wearing face coverings, our clinicians also wear PPE.
Patients are asked to use face coverings – we ask that you use a surgical mask. If you don’t have a mask we will provide one but it is very helpful if you have your own. Hand sanitiser is available on entry and on exit.
We would like to encourage our patients to use the on line facilities we have set up, but please be assured our reception team are here on the end of a telephone to help if needed.
We hope this reassures our patients and that you will feel comfortable and confident should you need to visit us.