Since the pandemic we have introduced new systems, processes and procedures to keep our patients and staff safe. We would like to explain how things are working, and how we can treat you safely and efficiently, now and in the future.
If you have a problem, worry or concern please contact us. We have a system you can use via our website called askmyGP, but if you do not have access to the internet, please just call us on the telephone.
We are minimising the number of visitors to the surgery so please do not visit the surgery unless the doctor or nurse requests it. You will only be asked to attend if absolutely necessary. Many problems can be dealt with over the telephone; we also have the facility to carry out video consultations. We maintained many services throughout the lockdown such as certain blood tests, injections and contraceptive services.
However, if the doctor or nurse needs to see you as a patient, you will be given an appointment. Patient appointments are staggered so there are never too many people in the waiting room. The waiting room will have windows open for ventilation, and we ask that patients try to continue to observe social distancing. Our staff, including receptionists who have contact with patients are wearing gloves and face coverings, our clinicians also wear scrubs.
We ask that you attend alone unless you need a carer or in the case of children, one parent.
You will be asked before entry if you have any covid symptoms (temperature, new persistent cough, loss of taste and smell). If you have you will be referred to NHS111. In the unlikely event that we have to see a patient who may have symptoms we have a room allocated so they would not come into contact with other patients. The room and the equipment are deep cleaned immediately after use.
Patients are asked to use face coverings – we ask that you use a surgical mask. If you don’t have a mask we will provide one but it is very helpful if you have your own. We operate a one way system so you will enter the front door and exit via another. Staff will assist you in and out of the surgery. You will be asked to use hand sanitiser on entry and on exit.
We would like to encourage our patients to use the on line facilities we have set up, but please be assured our reception team are here on the end of a telephone to help if needed.
We hope this reassures our patients and that you will feel comfortable and confident should you need to visit us.