Online Patient Triage

Online services are is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

Doctor’s Appointments

We are encouraging our patients to contact us via this method  - If you are unable to contact us via Accurx, one of our receptionists will take a few details about your problem or request and then pass these to the GP. 

** Note however it is not quicker to telephone us for an appointment rather than filling in an Accurx form. The reception team will still have to do a request on your behalf to add to the system**.

We respond during working hours Monday to Friday

Urgent requests are triaged by a GP, for all other routine requests we aim to respond within 72 hours

If we need to see you we will usually give you a face-to-face  the same day

• It saves you time
• GP's can manage their time more effectively, booking any follow-up appointments you might need
• Really ill patients don't have to wait for urgent slots at the end of surgeries
• You can request a particular doctor or nurse (so long as they’re working)
• You can choose to be contacted by the surgery by telephone, email or video call - Video consultations are occasionally used by our own doctors through a secure link to your mobile, tablet or laptop 

However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by email, by video call, or arrange to see you face to face if necessary.

Please continue to telephone us to book appointments for nurses and HCA’s. Thank you.

Medicals & Postnatal examinations

Medicals and Postnatal examinations should be booked in advance. Please tell the receptionist if you need to book either of these, as we follow separate guidelines for these types of appointments.

Unsure?

If you are unsure about any of the above information please ask a receptionist for clarification.