Covid-19 Out of Hours News

West Shepton, Shepton Mallet, Somerset, BA4 5UH

Tel: 01749 342 314

Contact Details


Practice Managers

Teresa Cawsey and Ann Loxton
Practice Manager

As of Autumn 2022, we have two new Practice Managers, Teresa Cawsey and Ann Loxton, who share the responsibility for the day-to-day running of the practice since Rachel Witcombe retired.

If you have a complaint, criticism, compliment or suggestion please contact one of them by telephoning the surgery on 01749 342314, or by writing, or by asking at reception desk.

Your views are always welcome and help us provide the best possible service to our patients.


Practice Staff

The Health Care Team

We are a very busy surgery taking around 1500 calls and scheduling about 750 appointments each week. In addition there are telephone consultations, home visits and care home visits as well as training and meetings which have to be attended from time to time. Our doctors and nurses are supported by other members of staff in the reception and office areas.


Reception Staff

Our Reception Team book appointments with the Doctors, Nursing staff and FCP Practitioners, process the post and emails and look after front desk and the waiting room. They will do their best to answer any queries that you may have. Please help them by being as concise as you can about your requirements. Sometimes they may have to ask you for further details in order to assess how best to help you.  All our surgery staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses.

The Reception Team also arrange regular health checks and tests for patients, liaise with other organisations such as Community Hospitals, Carer Support and Health Connections and undertake a number of other important administrative tasks. The reception team is managed by Sarah Derrick and Chalotte Hegarty, our Lead Receptionists.


Administration Team

In addition to our reception team, we also employ medical secretaries, records clerks, prescription coordinators and admin. staff who also run our repeat prescription service, register new patients and arrange new baby checks, help prepare reports and record results and other Practice administration.